How can we help?

An account will be automatically created for you when you book your first service. Or, if you wish to create an account before booking, you can do so at this link: https://tidymaids.launch27.com/login

We service within a 25 mile radius from Indianapolis, Indiana.

Our standard cleaning includes everything needed to keep your home or apartment clean. We vacuum and mop, dust, scrub toilets, etc. We also offer add-ons for non-standard cleaning items such as inside the oven, inside the fridge, and ceiling fans, which can be added for an additional cost on the booking page.

Our cleaning pricing is based on the size of the home and is calculated by the square footage. Please give us a call or fill out our online form and we will be able to give you an accurate estimate.

Yes, we provide all cleaning supplies and necessary equipment as part of our services, but we are happy to accommodate special requests and can even bring green cleaning products if you let us know you prefer them.

Absolutely! Simply select your extras or type your special requests in the comment section of the booking page, or respond to the confirmation email to add comments to an existing booking.

To log in, visit the customer login page at https://tidymaids.launch27.com/login

You can submit a request to change your password or login info inside the customer area at https://tidymaids.launch27.com/login 

Visit the login page at https://tidymaids.launch27.com/login and select “Forgot Password.” Enter your email address and you’ll be prompted to reset your password.

Visit the customer area at https://tidymaids.launch27.com/login. Once you have logged in, you will be able to update the address on file.

Visit the customer area at https://tidymaids.launch27.com/login. Once you have logged in, you will be able to update the credit card you have on file. Your new credit card will be noted as your default payment method automatically.

You can book your first cleaning service easily by visiting our online booking form. If you prefer to call, we can help you book over the phone.

You may view your account and credits by logging in at this link: https://tidymaids.launch27.com/login. Once logged in, click on your name in the top right to see the balance on any gift cards you may have.

Yes, of course! Simply log into your account at https://tidymaids.launch27.com/login and click on your name in the right-hand corner of the page. Select “redeem voucher” and enter the code. The voucher will be automatically applied to your next appointment. Please note that you may not apply credits and vouchers to past services.

The $20 discount voucher is a reward for bringing your business to Tidy Maids, but we offer many other incentives to our returning customers, too. From recurring discounts to holiday deals and birthday specials, you will always be able to get a great deal.

If you do not already have an account, you can enter the coupon code directly into our online booking form. If you do have an account, you can log in to apply the voucher to your next appointment.

Obtain your referral ID by logging into your account at https://tidymaids.launch27.com/login and send it to your friends. If your friend books an appointment through your referral ID, they’ll receive a $25 discount on their first service and you will earn a $25 reward to be applied to future service.

Definitely. All of our professional cleaning crew have passed nationwide criminal background checks and been interviewed in person. Tidy Maids only selects about 10% of the people who apply to work with us.

We sure hope it won’t, but if something goes wrong, please let us know right away and we’ll do everything in our power to make it right.

Please note that in order for us to honor our 100% satisfaction guarantee, you’d need to report any issues within 24 – 48 hours after your service.

Security is one of our top priorities, and we ensure that your payment details are safe with three levels of protection. First, our booking page is protected by extended validation ssl. Second, the booking form we use has its own 256-bit layer of security. And third, we do not store any credit card information ourselves because all credit card transactions are processed through Stripe, which has its own security protocol. 

Yes. The last step in our screening process is a detailed nationwide background check.

Let us know if you are unhappy with your cleaning for any reason and we will send someone to do a re-clean within a 7-day window. If it still isn’t up to your standards, we’ll provide a refund.

If for any reason you are unhappy with our services, please let us know right away. We’ll do everything we can to make it right, starting with a free re-clean. If you are still unsatisfied, we will offer a full refund.